Refund Policy

WePDF subscriptions are sold through Paddle, our merchant of record. Refund eligibility for Paddle purchases is governed by Paddle’s Refund Policy, its Buyer Terms, and applicable consumer law. WePDF does not offer an additional unconditional money-back guarantee. Nothing on this page limits mandatory consumer rights, including any applicable withdrawal rights.

Use the support link in your Paddle purchase receipt or visit paddle.net and choose “Request refund”. You can also contact [email protected] for help with a duplicate charge, an unexpected renewal, or a technical problem.

Include the email used for the purchase, the order or transaction reference, and a short explanation. Do not send card numbers, passwords, or other payment credentials. A request does not automatically mean a refund is approved.

Cancel through Settings → Billing or the manage-subscription link in your Paddle receipt before the next renewal. Cancellation stops future renewals and normally leaves access available until the end of the paid billing period. Cancellation and refund requests are separate actions; canceling does not automatically refund a previous charge.

Paddle processes approved refunds to the original payment method where possible. Processing time depends on Paddle and your payment provider. If a purchase is refunded, associated paid access and usage allowances may be removed.